FAQ

Contact Info:
Boston Office (Administration)
185 Dartmouth Street
6th floor
Boston MA 02116
phone:617-236-1652
fax:617-236-4505
e-mail:info@baa.org

Frequently Asked Questions

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We are aware that some entrants may not receive their Boston Marathon Participant Guide, Runner Passport, or Number Pick-up Card in the mail before departing for Boston. If you do not receive your participant mailing in time for the Boston Marathon, please bring a government issued photo ID to the Solutions Center in the bib number pick-up area of the John Hancock Sports & Fitness Expo. Once there, volunteers and members of our runner services team will issue you a replacement Number Pick-up Card. Volunteers will also direct you to where you can pick up your bib number.

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Please send a detailed email to registration@baa.org describing your lost item(s). If we have received it, we will contact you.
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Please send a detailed email to 5kregistration@baa.org concerning your request, and your registration will be updated accordingly. Please allow sufficient time for the correction to be made.
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Please send a detailed email to halfregistration@baa.org concerning your request, and your registration will be updated accordingly. Please allow sufficient time for the correction to be made.
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Your qualifying time is based on your age on the day of the Boston Marathon, thus your qualifying standard will be 3hrs 25 min - and you can be 44 when you run your qualifying race.

For more information on qualifying times, click here

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Registrants of the B.A.A. Half Marathon should receive their bib number in the mail. If you do not receive your bib number by one week prior to the event, send a detailed e-mail to halfregistration@baa.org. You will be provided a replacement bib which you can pick up on site at Franklin Park. If you are changing your address between now and the B.A.A. Half Marathon, please let the B.A.A. know, so your bib number is sent to your correct location.
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Bring a government issued photo I.D. to the registration area on race day, and we will issue a new number. We will cancel your previous number, and void the timing device so that no one can misrepresent you.

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Please send a detailed email to registration@baa.org concerning your request, and your registration will be updated accordingly. Please allow sufficient time for the correction to be made.

For more information on updating your submitted qualifying time, click the button below:

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Boston Marathon official Finishers’ Certificates and Racers’ Record Books are typically produced in May and June, and then mailed out in July. Delivery can take up to several weeks to be delivered. Please contact the registration office by sending an email with your current mailing address to registration@baa.org in early September if you do not receive either of these items.
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Boston Marathon confirmation postcards typically arrive anywhere from the beginning of November to the end of December (arrival dates may vary depending on production timelines and delivery destinations). Please note that your confirmation postcard is simply an additional notification of your acceptance into the Boston Marathon, and you do not need to bring it with you to claim your bib number on race weekend.

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